Yes, Synergy Financial Markets Pty Ltd is regulated by ASIC – Australian Securities and Investments Commission. Our AFSL number is 403863.

Client funds are held in segregated trust accounts at CBA, Commonwealth Bank of Australia, one of the largest banks in Australia.

We are based at 56 Pitt Street, Sydney, Australia. We are in the heart of the financial district in Sydney, and opposite the Australian Stock Exchange.

Synergy FX is a privately owned company. The owners and management team have combined over 100 years of financial markets and forex experience.

You can call us by telephone Live Chat, Skype and email.

Synergy Forex is an STP broker. We are not a marker maker and we do not have a dealing desk. This means you have direct access to some of the world’s largest bank which is why our pricing is so good.

We stream you prices from a wide range of major banks from around America, Europe and Asia. We use more than one bank which provides you better pricing.

Our tight variable spreads can range from 0.5 pips to 2-3 pips depending on the currency pair and market conditions.

Click “Open a Live Account” on our website and complete the online account application form. You will be asked for various pieces of information such as address, passport number and which currency account you require – so please have your personal information with you. If you don’t, you are able to save your application and return at a later date.

Select “Open a Demo Account” from the website and fill in the required information. We will then email you your Synergy FX trading platform to download to your PC.

Unfortunately due to the recent CFTC rulings in the US, we are unable to accept applications from US based clients.

You can fund your trading account by bank transfer and all major credit cards.

If you are in Australia and make a bank transfer can take up to 1 business day to arrive in our account. An international transfer can take up to 3-5 business days

We do not charge you for funding your trading account, although if you are outside of Australia your bank may charge you to make an international payment and this amount will vary from bank to bank.

For withdrawals to bank accounts outside Australia, there is a $25 fee per withdrawal. We process withdrawal requests on the same day and international withdrawals may take a few business days to reach your bank account.

Complete a withdrawal form here and send to accounts@synergyfx.com.au

We do not make third party payments – we will only pay funds to a bank account in your name.

If you have funded by credit card within 60 days, funds will be refunded back to your credit card. You may request a withdrawal to your bank account after 60 days.

You can have leverage from 1:1 upto a maximum of 500:1.

Accounts are set to a default level of 100:1. If you want to change your leverage level then please go here

Yes you can have upto 5 accounts.

You can trade standard lots (100,000), mini-lots (10,000) and micro-lots (1,000) all within the same account. We do not offer separate accounts, just one account type.

Your trading accounts can be in AUD, USD, EUR and GBP.

The minimum deposit is $500 to open your trading account.

Yes we allow scalping and hedging on our platform.

With Currencies you can trade a minimum of a micro lot, which is 0.01 lots or $1000; and the maximum trade size is 20 lots. The minimum lot size for Gold and Silver is a mini lot, which is 0.1 lots or $1000

We do not charge you any fees or commissions for trading with us. We generate our income from a very slight mark-up up in the spread we receive from our liquidity providers.

You can trade 30 currency pairs plus gold and silver on the Synergy Forex platform.

Your position will remain open provided that a) you are in a positive trade and have not been closed out b) until a target rate or limit order is triggered or c) you close the position to realise profit.

You can trade from 22:00 GMT Sunday evening (09:00 AEST Monday morning).

The platform closes at 20:45 GMT Friday evening (07:45 AEST Saturday morning)

Our platform is set to GMT.

No the chart time cannot be changed. If you search in the MetaQuotes community you should be able to fund local time plug ins.

22:00 GMT

Yes, you can be logged into your account simultaneously from more than one destination.

Yes we have a comprehensive Forex Education section which can be found here

Our spreads are variable.

This depends on the size of the trade you are placing and the leverage your account is set to. For example if you are trading a standard lot of 100,000 and you are using 200:1 leverage, then the margin required is $500. If you are trading 2 mini-lots (20,000) and you are using 100:1 leverage then the margin required is $200.

You will receive a margin call for additional funds when your margin level reaches 100% or lower. Your margin level percentage is the last number listed on your balance bar at the bottom of your platform. The calculation for this is:

(Equity/Margin) x 100 = Margin Level Percentage

Your positions will be closed out when your margin level reaches 50% or lower.

You can manage your risk by using protective strategies such as stop losses and limit orders. Stop losses can be set to minimise the effect of the markets moving against your position and reduce your trading losses. Limit orders can place a maximum price that a currency pair can be traded at.

Open a free demo account by clicking "Open a Demo Account".

When you are logged into the Synergy FX trading platform, right click on the History tab. Select the time period you want to generate the report from.

Yes you can use your EA or forex robot on our platform.

Close out and log back into the platform. This usually removes the problem.

The Synergy FX demo platform is valid for 30 days, so check to see if your demo platform is still valid. To generate a new demo account, go to File>Open An Account and you can create a new password and login. You will not need to download another MT4 platform, you can use your existing one, just make a note of the new login details.

In the Market Watch area, right click and select Symbols. If you select Properties whilst on a trading symbol, you will see the swap rates here.

Right click on Market Watch and select “Show All”